Your Package is stuck in Thai customs? This is how to solve it

You have recently shipped personal belongings (suitcases, clothes, accessories, etc.) or household items (furniture, appliances, etc.) by express delivery to Thailand, but they got stuck at customs?

Whether you used Fedex, TNT, UPS or DHL, you certainly did not receive any explanation, except to search "ชิปปิ้งสนามบินสุวรรณภูมิ" on the internet. In this article, we will explain the most common causes and give you the solutions to solve the problem.

Need to unblock your package urgently from customs? Contact us now! Our agents on site have already helped many shippers to clear their shipment, and in a few days only.

How do I know if my package is stuck in customs?

If you are reading this article, you are either certain that the package is stuck in Thai customs or you suspect that this is the reason. To make sure that this is the reason why your package has not yet arrived at its destination, here are the steps to follow:

1. Check your package tracking

You should be able to track your package online using the tracking number provided by the shipper or your carrier. If your package is stuck in customs, there should be a notification in your package tracking such as "stuck in customs", "stuck in customs" or "held in customs".

For example, people who shipped to Thailand with Fedex, received this message:

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Please select an option that is most convenient for you below;

Option 1: An alternated broker. You can find an alternate broker by google website (Keyword : ชิปปิ้งสนามบินสุวรรณภูมิ)

Option 2: Reject this parcel to abandon by Thai Customs (Thai Customs not allow to return package to sender, so they will abandon this shipment only

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2. Contact the sender

If you do not see any blocking notifications in your package tracking, you should contact the sender to inquire about the status of your package.

3. Contact the customs authorities

If you are unable to get a response from the shipper or if you have reason to believe that your package has been blocked at customs, you should contact the Thai customs authorities. You should be able to find the contact information for the customs authorities online or by contacting your carrier's customer service department.

Why is my package being held at customs?

There are several reasons why a shipment may be blocked at Thai customs. Here are some examples:

Prohibited or illegal content: Thailand has strict laws about what can be imported or exported from the country. If a package contains prohibited or illegal items, it may be blocked at customs.
Misdeclaration: If you have not properly declared the contents of your package or have omitted some important information, it may be blocked at customs.
Lack of documentation: If you have not provided the necessary documents for the import or export of your package, it may be blocked at customs.
Unpaid customs duty: If you are required to pay customs duty on your package and have not done so, it may be blocked at customs.
Security concerns: If customs authorities believe that your package poses a risk to national security or the public, it may be blocked at customs.

Note that each case is unique and the reasons why a package may be blocked at customs may vary.

How to retrieve a parcel stuck at Thai customs?

Shippers such as Fedex, TNT, UPS or DHL usually do not have direct contact with customs and therefore will not be able to help you. While the customs authorities will not give you a satisfactory answer on how to get it back or how to solve the problem.

Unless you go there in person, we recommend that you contact a local customs agent

We have already helped many customers get their packages released in record time.

FAQ | Package stuck in customs

How long do packages get stuck in customs?

It is not possible to give a precise duration for how long a package may be stuck in customs, as it depends on various factors such as the type of products contained in the package, the regulations, and the customs formalities to be completed. In general, packages that are stuck in customs are usually due to issues with documents or unpaid customs duties. If you are the sender or recipient of the package, you should contact the customs authority of the destination country to get more information on the reasons why the package is stuck and on the steps to take to unblock it.

Who is responsible for packages being stuck in customs?

It is generally the sender or recipient of the package who is responsible for ensuring that all necessary documents and fees are in order to facilitate the customs process. However, packages can sometimes get stuck in customs due to issues beyond the control of the sender or recipient, such as incorrect or incomplete information on the customs declaration form, or issues with the contents of the package (e.g. prohibited or restricted items). In some cases, the sender or recipient may be required to provide additional documents or pay additional fees to clear the package through customs.

Who can help with FedEx package stuck in customs?

If you have a FedEx package that is stuck in customs, you can contact their customer service. FedEx has a dedicated team that handles customs-related issues and can help you with any questions or concerns you may have about your package. If they can’t help you, contact a local customs agent like SIAM Relocation, and your package will be released in no time.

How long does customs clearance take?

The length of customs clearance depends on various factors such as the type of products contained in the package, the regulations in place in the destination country, and the customs formalities to be completed. In general, customs clearance can take a few days or a few weeks, depending on the case. If the package is subject to customs inspection, this can also extend the length of customs clearance. It is recommended to research the customs regulations in place in the destination country before sending a package to minimize the risk of delays in customs clearance

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